Frequently asked questions (FAQs)

 

1. What is this class action about?

2. When was the settlement approved?

3. What is the Settlement Amount?

4. What is the criteria for eligibility

5. What types of claims are available?

6. How much money can I get?

7. How do I make a claim?

8. What is the deadline for submitting a claim?

9. May I make a claim if I previously opted out?

10. When will payments be issued?

11. How will I receive my payment?

12. Can I appeal the decision of my claim?

13. Who is Class Counsel?

14. How do I notify the Claims Administrator that my email address has changed?

15. Who do I contact if I still have questions?

 

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1. What is this class action about?

 

The class action alleges that Benjamin & Brothers LLC (the Defendant), along with 12 other defendant companies, violated the Consumer Protection Act by advertising prices that are lower than the price ultimately charged to consumers on their websites.

 

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2. When was the settlement approved?

 

The settlement between the plaintiff and Benjamin & Brothers LLC was approved by the Superior Court of Quebec, on May 31, 2023.  Click here to read the judgment.

 

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3. What is the settlement amount?

 

The Defendant will pay $825,000 (USD) (the “lump sum”) to settle the claims of the Class Members and will assume the costs of administering the settlement.  Class Counsel's legal fees, amounting to $317,694.61 (CAD), which consist of 25% of the lump sum, plus taxes and disbursements, have been approved by the Superior Court of Quebec.

 

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4. What is the criteria for eligibility?

 

Pursuant to the settlement, eligible Claimants must satisfy the following criteria:

 

1. Filed a timely Claim Form;
2. Made a reservation on the website Reservations.com between January 27, 2017, and November 20, 2021;
3. Resided in Quebec at the time of the reservation;
4. Are a natural person who did not reserve for the purposes of his business;
5. Did not opt-out of the class action.

 

If you are included in the Class and did not opt out of the class action, you are bound by the terms of the Settlement Agreement.

 

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5. What types of claims are available?

 

There is only one claim available.  For each reservation made by a consumer on the Reservations.com website between January 27, 2017 and November 20, 2021, eligible Claimants may be entitled to compensation in the amount of $20, potentially increasing to a maximum of $40 depending on fund resources.

 

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6. How much money can I get?

 

Eligible Claimants who made a reservation through the Defendant’s website Reservations.com between January 27, 2017 and November 20, 2021, who resided in Quebec at the time of the reservation, and who did not reserve for the purposes of business, may be entitled to compensation in the amount of $20 per reservation, potentially increasing to a maximum of $40 per reservation depending on fund resources. If it is not possible to pay each eligible Claimant the full amount of compensation due to the number of claims made in the settlement, an equal share will be paid for each reservation.

 

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7. How do I make a claim?

 

The deadline to file a claim was January 30, 2024. Any Claim Form submitted after January 30, 2024 will be considered late and will not be accepted. If you previously opted out of this class action, you may NOT participate in the settlement by submitting a claim form.

 

It is no longer possible to submit a claim.

 

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8. What is the deadline for submitting a claim?

 

The deadline to file a claim was January 30, 2024.

 

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9. May I make a claim if I previously opted out?

 

No. If you opted out of the class action, you can no longer make a claim.

 

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10. When will payments be issued?

 

On February 5, 2025, an email was sent to notify all approved claimants that their settlement payment will be issued by Email Money Transfer (“EMT”) in the coming days.  Following that notice, Claimants with an approved claim were issued payment of their allocation of the settlement funds.   Approved Claimants were compensated $40 per valid reservation made as a consumer on the Reservations.com website between January 27, 2017 and November 20, 2021.

 

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11. How will I receive my payment?

 

Payments were issued by electronic money transfer.

 

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12. Can I appeal the decision of my claim?

 

All determinations of the Claims Administrator are final and there is no further appeal or review of any decision of the Claims Administrator whatsoever to the Court.

 

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13. Who is Class Counsel?

 

Trudel Johnston & Lespérance

Côte de la Place d’Armes

Suite 90

Montreal, QC

H2Y 2X8

 

Telephone:  514-871-8385

Email: info@tjl.quebec

Website: tjl.quebec

 

 

Grenier Verbauwhede, Avocats, Inc.

5215, Berri Street,

Suite 102

Montreal (Quebec)

H2J 2S4

 

Telephone:514-866-5599

Email: info@grenierverbauwhede.ca

 

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14. How do I notify the Claims Administrator that my email address has changed?

 

If your mailing address or other contact information changes, including email address changes please be sure to notify the Claims Administrator.  Notifications of any changes to your contact information may be sent to the Claims Administrator here.

 

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15. Who do I contact if I still have questions?

 

You may contact the Claims Administrator at the address information found here.

 

You may contact Class Counsel here.