Quebec Booking Class Action

DID YOU MAKE A HOTEL BOOKING THROUGH RESERVATIONS.COM IN QUEBEC BETWEEN JANUARY 2017 AND NOVEMBER 2021?

 

IF SO, YOU MAY BE ENTITLED TO COMPENSATION.

 

PAYMENT UPDATE

 

On February 5, 2025, an email was sent to notify all approved claimants that their settlement payment will be issued by Email Money Transfer (“EMT”) in the coming days.  Following that notice, Claimants with an approved claim were issued payment of their allocation of the settlement funds.   Approved Claimants were compensated $40 per valid reservation made as a consumer on the Reservations.com website between January 27, 2017 and November 20, 2021.

 

If auto-deposit was set up by the claimant with their financial institution, the funds were automatically deposited.  If auto-deposit was not enabled, the approved claimant must deposit the EMT payment by no later than 30 days from the date the payment was sent or it will be cancelled.

 

Any payments that are not deposited will not be reissued and the Claimant shall forfeit their right to the Settlement Funds in accordance with the Distribution Protocol.

 

SETTLEMENT INFORMATION

 

A Settlement Agreement has been approved in a class action lawsuit between the representative plaintiff of the class action, Chafik Mihoubi, and the Defendant, Benjamin & Brothers LLC.  The action claims that the Defendant violated the Consumer Protection Act by advertising prices that are lower than the price ultimately charged to consumers on their website Reservations.com, which is denied.

 

On January 11, 2022, the Court authorized the Class Action and appointed Mr. Mihoubi as representative plaintiff to obtain compensation equivalent to the amount consumers paid in excess of the advertised price, except where that price was only higher due to fees required under federal or provincial law.

 

The Defendant denies any wrongdoing and, without admitting liability, has agreed to settle the litigation. The Agreement includes the following key provisions:

 

• Payment of a lump sum of $825,000 USD by the defendant Benjamin & Brothers LLC.
• Compensation of $20 to $40 for each reservation made by a consumer on the Reservations.com website between January 27, 2017 and November 20, 2021.
• The Defendant has updated the price display on Reservations.com to show the full price of the reservation at the first step of the reservation process, without any admission to its liability.
• The class members’ lawyers will be receiving legal fees authorized by the Court representing 25% of the lump sum, plus taxes and disbursements.

 

The claims deadline was January 30, 2024. Decision letters have been sent to all approved claimants. It is no longer possible to submit a claim in this settlement.